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Return/Exchange Policy
If you are not satisfied with an item purchased from eCyclingstore you can return or exchange that item within 30 days from the invoice date. All items must be returned with their original packaging and all tags and labels still intact in new, used condition. All returns or exchanges must have a return authorization number to be accepted. All returns will be credited to the card that was originally used less shipping. eCyclingstore pays for return shipping on mis-ships and defective items. All other returns or exchanges customer pays for return postage.
Backorders
Occasionally some items are unavailable and may be back ordered (requiring a separate shipment). If this should occur, your credit card will be billed to hold the product until time of shipment. If the back order is an additional shipment there will be no additional shipping charges.  If a back-order is canceled because it is more than 30 days old and you still want the item, please contact us and let us know.
Online Payment Methods
We accept Paypal, Visa, Mastercard, Discover, and American Express.
Shipping
We Ship Fast! Orders placed before 11am pacific time will ship the same day. Orders after 11am will ship the next business day. We ship via US Mail and UPS. Priority Mail shipping method transit time is normally 2-3 days after shipment. UPS 2 Day Shipping is in business days. UPS 2 Day Orders shipped Thursday will arrive Monday and 2 Day Orders shipped on Friday will arrive on Tuesday. Free shipping method is shipped by either UPS Ground, US First class mail, or Priority mail upon our discretion. Free shipping can take anywhere between 3-5 business days. If a back-order occurs you will be contacted by the next business day. All orders will receive a shipping confirmation email with tracking number.
We Respect Your Privacy
We are grateful that you’re taking the time to visit our site, and we want to express our thanks to you by respecting your privacy. Everyone who browses the web should be concerned about privacy, and if you’re reading this, you are. Therefore, here’s our promise to you:

  • If you choose to share with us any personal information, such as your name, address, email address or phone number, we will never give, loan or sell that information to any other parties without your express approval.
  • If you choose to use your credit card in making a purchase from us online, you will enter it on a secure connection conforming to the industry standard “Secure Sockets Layer” (SSL), and the information will be transmitted to our order department using “PGP” encryption. This provides the highest level of security for your transactions. We also do NOT store any credit card information on any computers that are regularly connected to the Internet.
  • This site does contain links to other web sites, and we make no claims regarding how those sites treat your privacy, and we have no control over the privacy policies of other sites. If you have any questions or concerns, please email them to webmaster@ecyclingstore.com
  • Third parties may use cookies, web beacons, and similar technologies to collect or receive information from this website and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting at http://www.aboutads.info/choices, set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

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